Cancel the tenant rate plan setting

Behavior when working with Stripe

Canceling a rate plan will cancel the corresponding Stripe subscription.
Please note that no refunds will be given in that case.

If you want to cancel the rate plan on the same day

1. Go to Pricing Plan Settings in the SaaS Operations Console.
2. Click "Release" for the tenant whose rate plan you want to release.
3. Set the current date for the reflection date.
4. Click Unlock.
5. A confirmation message will be displayed. Check the contents and click "Remove".

*If you set the reflection date to the current day, the billing plan will be canceled about 5 minutes after the operation date and time.
Example, Cancellation setting of rate plan at 9:00 am on December 28, 2022 → cancellation at 09:05:00 on December 28, 2022

If you want the rate plan to be canceled on the date after the next day

1. Go to Pricing Plan Settings in the SaaS Operations Console.
2. Click "Release" for the tenant whose rate plan you want to release.
3. For the reflection date, set the date after the next day.
4. Click Unlock.
5. A confirmation message will be displayed. Check the contents and click "Remove".

*If you set the reflection date to the next day or later, the rate plan settings will be canceled at midnight on the specified date.
Example, Specify a date of February 1, 2023 → Create a release schedule for 2023/02/01 00:00:00