2. Personal Data & Confidentiality
- Personal Data Handling: The operator does not use customer-entered data for its own purposes.
- Confidentiality: A non-disclosure clause is defined in the Terms of Service – Article 25.
- All employees sign an NDA upon hiring.
3. Management of Sub-processors
- All sub-processors sign an NDA.
- Their security posture is monitored under ISMS requirements.
4. Service Overview & Operations
| Item | Details |
|---|
| Service Name | SaaSus Platform |
| Launch Date | 24 Dec 2022 |
| Service Hours | 24 / 7 / 365 |
| Customization | Not available (SaaS model). Professional Services can assist where needed. |
5. Contract & Service Changes
- Cancellation: No penalty, no advance notice required.
- Service Changes: Material changes are announced by e-mail at least one month in advance.
- Data Return at Contract End:
- No obligation to return data
- No deletion certificate issued
6. Security Measures
- Transport Encryption: TLS (SSL/TLS) enforced
- Health Monitoring: AWS CloudWatch
- WAF / DDoS / Vulnerability Scans: Implemented
- Application & Infrastructure Logs: Stored in CloudTrail for 10 years (access limited to our ops team)
- API Access Control: Signed-request authentication prevents misuse
| Metric / Control | Value |
|---|
| Uptime – Design | 99.95 % |
| Uptime – Actual | 99.99 % |
| Disaster Recovery (DR) | RTO : 4 h / RPO : 24 h (DR tests completed) |
| Backups | Taken every 24 hours (generation count confidential) |
8. Support & Notifications
- Contact Channels:
- In-console inquiry form
- Slack Connect (available on eligible plans)
- Incident Notifications: Sent to the registered representative e-mail address.
- Periodic Reports: Not provided.
These details are disclosed individually only when required for risk assessments or similar evaluations.